Privacy Policy

This is the privacy and cookies policy for www.zencargo.com (Site). The Site is operated by Worldwide Freight Logistics Limited t/a Zencargo (we, us and our). For the purposes of the Data Protection Act 2018 and the General Data Protection Regulation, we are the data controller.

We are committed to protecting your privacy on-line. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have.

By using the Site, you consent to the collection and use of information in accordance with this privacy policy.

We reserve the right to change this privacy policy from time to time by changing it on the Site. This privacy policy was last updated on May 2018.

We hold your data because you are a nominated contact with one of our customers or suppliers.

We may use your data in connection with the creation and fulfilment of a contract with your employer or one of its associated businesses and to deal with any problems or queries arising out of that contract.  The lawful basis for using your data in this way is the requirement to perform the contract.

We may also use your data to send your employer marketing information about our services and products.  We have a legitimate interest in ensuring that our customers and suppliers are informed about our services and products and any special marketing initiatives which we operate from time to time.

When you interact with the Site, we try to make that experience simple and meaningful. When you visit the Site, our web server sends a cookie to your computer.  Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the Site.  A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the Site and will last for longer.

We use cookies to:

• remember that you have visited us before; this means we can identify the number of unique visitors we receive. This allows us to make sure we have enough capacity for the number of users that we get;
• customise elements of the promotional layout and/or content of the pages of the Site;
• collect anonymous statistical information about how you use the Site (including how long you spend on the Site) and where you have come to the Site from, so that we can improve the Site and learn which parts of the Site are most popular with visitors; and
• gather information about the pages on the Site that you visit, and also other information about other websites that you visit, so as to place you in a “market segment”. This information is only collected by reference to the IP address that you are using, but does include information about the county and city you are in, together with the name of your internet service provider. This information is then used to place interest-based advertisements on the Site which it is believed will be relevant to your market segment.  For more information about this type of interest based advertising, and about how to turn this feature off please visit http://www.youronlinechoices.com/uk/.

Some of the cookies used by the Site are set by us, and some are set by third parties who are delivering services on our behalf.

Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set.  You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note, however, that by blocking or deleting cookies used on the Site, you may not be able to take full advantage of the Site.

Our cookies

Third party cookies

We will use the information you provide to:

• enable us to process transaction and provide you with the services and information offered through the Site and which you request;
• administer your account with us;
• verify and carry out transactions in relation to payments you make online;
• audit the downloading of data from the Site;
• improve the layout and/or content of the pages of the Site and customise them for users;
• identify visitors to the Site;
• carry out research on our users’ demographics;
• collect your real-time location in order to allow tagging for check-in and check-out (you may opt out of this location-based service at any time by contacting us);
• send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you do not object to being contacted for these purposes.

You can tell us not to contact you with information regarding our products and services [or those of third parties or to share your details with third parties so that they can send you information regarding their products and services], either at the point such information is collected on the Site (by checking or un-checking (as directed) the relevant box) or, where you do not wish us to continue to use your information in this way, by following the unsubscribe instructions on any communications sent to you. You can also exercise the right at any time by contacting us using the Contacting us details at the end of this privacy policy.

We may disclose aggregate statistics about visitors to the Site in order to describe our services to prospective partners, advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

We may disclose your personal information to any of our affiliates, or to our agents or contractors who assist us in providing the services we offer through the Site, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks, from time to time. Our agents and contractors will only use your information to the extent necessary to perform their functions.

In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.

We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cyber crime or to protect the Site or the rights, property or personal safety of any person.

The Site may, from time to time, make chat rooms, message boards, news groups and/or other public forums available to its users. Any information that is disclosed in these areas becomes public information and you should exercise caution when using these and never disclose your personal information.

Protecting the safety of children when they use the Internet is very important to us.  We recommend that children receive permission from their parent or guardian before gaining access to the Site or sending personal information to us or anyone else online.

The Site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.

Payment details you provide will be encrypted using secure sockets layer (SSL) technology before they are submitted to us over the internet. Payments made on the Site are made through our payment gateway providers, Stripe and Go-Cardless. You will be providing credit or debit card information directly to Stripe and/or Go-Cardless which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to Stripe or Go Cardless is not within our control and is subject to Stripe’s or Go Cardless’ own privacy policy and terms and conditions.

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk.

It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

Information that you submit via the Site is sent to and stored on secure servers located in Europe. This is necessary in order to process the information. Information submitted by you may be transferred by us to our other offices and/or to the third parties mentioned in the circumstances described above (see Information sharing), which may be situated outside the European Economic Area (EEA) and may be processed by staff operating outside the EEA. The countries concerned may not have similar data protection laws to the EEA. In particular, the United States may not have similar data protection laws to the EU including in respect of US enforcement agencies’ access to data. Where we transfer your information we will take all reasonable steps to ensure that your privacy rights continue to be protected. By submitting information via the Site, you agree to this storing, processing and/or transfer.

You have a legal right under the Data Protection Act 1998 to a copy of all the personal information about you held by us. On request, we will provide you with a copy of this information. You also have a right to correct any errors in that information. As mentioned above, you have a right to prevent the use of your personal information for direct marketing purposes.

Please submit any, concerns or comments you have about this privacy policy or any requests concerning your personal data to us by:

• email at info@zencargo.com;
• phone at 020 8068 7800.